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Feel safe with us during your stay

We have always been committed to your safety and well-being at The Yeatman.

In view of current restrictions, we have rethought all of our operating procedures, scrupulously following all safety and hygiene regulations, from interacting with guests, social distancing and a reduction in the maximum capacity of guests per area, to regulations concerning cleaning and disinfecting, as well as heightened care in the Kitchen with regard to food preparation, cooking and service, among many others.

We have made plans and alterations to ensure that you will enjoy a relaxing holiday, without the need to worry. Above all, we can guarantee that we have taken the necessary measures to make sure that you feel safe throughout your stay, and in spite of the current circumstances imposing new rules to receive our guests, we will welcome you with our usual warmth and hospitality.

You may consult here, in more detail, some of the measures we have adopted:


• Our team have had training concerning all the additional health and safety procedures which have been implemented in this new phase;
• Our team will respect the necessary social distancing, in every possible way, when serving our customers;
• For additional safety, and in compliance with the most recent DGS - ‘Direção Geral de Saúde’ (Department of Health) Guidelines, our team will be wearing face masks at all times;
• Dispensers with disinfectant gel for hands will be provided throughout the Hotel and with respective, informative signage.

Hygiene Excellence

• In the interests of safety of both guests and staff, our trained and dedicated Housekeeping team carry out frequent cleaning of common areas, with special attention given to high-touch areas and surfaces;
• In compliance with new DGS (Department of Health) Guidelines, our cleaning processes have been reinforced and service areas are treated in the same way as our guest areas, applying the same routines of hygiene and care as we use in our public areas.


• All rooms undergo effective and deep-cleaning;
• Wherever possible, rooms will be attributed on spacious and airy floors and will be left unoccupied for at least 24 hours prior to a new guest’s arrival;
• To minimise unnecessary contact with materials, our Room Directory and Room Service menu will be available in digital format. Paper versions will be provided sealed in the room;
• All washing programmes comply with temperature, disinfecting and hygiene regulations, as stipulated by the DGS (Department of Health) and the World Health Organisation.

Restaurants, Breakfast and Dick's Bar & Bistro

• To avoid unnecessary contact with materials, we provide menus via a QR Code which can be viewed from your mobile phone, without the need for handling a menu. If you prefer to use a printed menu, a disinfected menu will be provided;
• All dinnerware, glasses and cutlery are washed between 80-90ºC in order to ensure the utmost hygiene, whilst tablecloths and other linens are washed in compliance with DGS (the Department of Health’s) Guidelines;
• Tables and chairs are disinfected before clients are seated;
• Seating has been reduced to less than half of total capacity, in order to ensure correct social distancing between tables;
• In order to guarantee social distancing, the maximum number of guests per reservation has been limited, and prior reservations for Restaurants are required.

Massages and Other Treatments, Gym and Indoor Swimming Pool

  • We are carrying out frequent cleaning and disinfecting of the indoor swimming pool and other equipment in compliance with DGS (Department Of Health) guidelines;
  • Our loungers respect adequate and recommended social distancing and are disinfected before and after use;
  • Our towels are supplied to you by a team member, having been cleaned,  disinfected and sealed;
  • Bookings for Massages, Treatments, Gym & Indoor Swimming Pool are required;
  • Treatment rooms are disinfected after each use and a rotation system is in place to avoid continuous use of the same room.

Please contact any member of staff if you have any questions concerning our procedures or service. We shall be delighted to help.
Rua do Choupelo, (Santa Marinha) 4400-088 Vila Nova de Gaia, Porto T: +351 220 133 100
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